Return Policy

Terms & Conditions

• Item(s) must be purchased from basicswallet.com.
• Items must be returned within 30 days and include all packaging and contents.
• Orders over 10 units are not eligible for returns.
• Returned orders must have an RMA (return merchandise authorization) number before the order is returned to Basics Products.
• Please include all used and unused products to receive refund.
• We do not refund shipping costs in either direction.
• Please allow up to two weeks for refunds to be processed.
• During Black Friday, Cyber Monday and other major promotional sale days, we cannot apply larger discounts retroactively.
• If you made a purchase and a larger discount was offered after your purchase, we cannot apply the larger discount to a previous order.

Return Process

1. Contact Customer Care within 30 days of your purchase at info@basicsproducts.com.
2. Please provide your name, order number, the item name, quantity, and the reason for your return.
3. You will receive an email from Basics Products Customer Care with your RMA# (Return Merchandise Authorization).
4. You must write this number clearly and prominently on the outside of the package you will be sending to us. This is how we identify your return.

Failure to provide us with the RMA number will result in an automatic $10 fee being deducted from the refund amount and possible refusal of the return.